MILogin Help Page

MILogin is the state of Michigan Identity Management solution that allows users the ability to access many state services and systems online, across multiple departments, using a single user ID and password.

Your MILogin worker account is your Active Directory (network account). In many cases, state workers do not need to provide their ID/password to use MILogin as your account access is automatically signed in once you have signed into the state network.

For more information, visit www.Michigan.gov/MILogin

Your MILogin worker account is your Active Directory (network account). If your account has been locked, it will automatically be unlocked after 30 minutes. To unlock your account before this time, please contact the DTMB Client Service Center in the Contact Us section below to have your Active Directory account unlocked.

When you are accessing any protected application in MILogin, you will be prompted to perform additional authentication to verify your identity. You can select one of the available options to proceed with MFA. Based on the information (phone number, mobile number and/or email) available in your account, below MFA options will be displayed:

• Text Message: This option will be displayed when mobile number is present in your profile. After clicking on this button, you will receive a passcode via a text message on your mobile. Please enter this passcode in MILogin page and submit to verify your identity. Once verified successfully, you will be redirected to the protected application. If you haven't received the passcode or not able to verify the passcode, please click on the "BACK" button to use different MFA option.
• Register Device: This option will be displayed when mobile number is present in your profile. This option requires to install and use the "IBM Verify" mobile app on the smart phone device. After clicking on this button, you will be redirected to a MILogin page instructing on how to install the "IBM Verify" app and register your account to "IBM Verify" mobile app.
  The instructions for the one time registration of the IBM Verify App for MILogin are listed below:
  1. On your mobile device, go to the app store, search for and install the "IBM Verify" App.
  2. Once the IBM Verify app is successfully installed, open the app from your mobile device and click on the QR code icon from the app.
  3. Scan the QR code displayed on MILogin page and follow the directions to complete the registration process.
  4. When completed, click the "BACK" button on the MILogin page to navigate to the MFA option page.
• IBM Verify: This option will be displayed if you have registered your account with "IBM Verify" mobile app. After clicking on this button, you will be redirected to a MILogin page instructing on how to verify your request sent to "IBM Verify" app installed on your mobile device.
  The instructions to verify your request through "IBM Verify" app are listed below:
  1. On your mobile device, open the "IBM Verify" app.
  2. From the "IBM Verify" app, approve the request.
  3. Once approved, your browser will be redirected to the MFA protected application.
  If you haven't received the approval request on your mobile device or not able to verify the request, please click on the "BACK" button to use different MFA option.
• Phone Call Back: This option will be displayed when work phone number or mobile number is present in your profile. After clicking on this button, you will receive a passcode via a phone call on your mobile. Please listen to the call and enter the passcode in MILogin page and submit to verify your identity. Once verified successfully, you will be redirected to the protected application. If you haven't received phone call for the passcode or not able to verify the passcode, please click on the "BACK" button to use different MFA option.
• Email: This option will be displayed when the protected application has enabled this option and email is present in your profile. After clicking on this button, you will receive a passcode via an email message on your email mailbox. If you haven't received the email, please check your SPAM folder. Once received, please enter this passcode in MILogin page and submit to verify your identity. Once verified successfully, you will be redirected to the protected application. If you haven't received the email or not able to verify the passcode, please click on the "BACK" button to use different MFA option.
• Enroll Authenticator: This option requires to install and use the authenticator (for ex. Microsoft Authenticator, Google Authenticator, IBM Verify etc.) mobile app on the smart phone device. After clicking on this button, you will be redirected to a MILogin page instructing on how to install the app and register your account to Time Based One Time Passcode (TOTP) mobile app.The instructions for the one time registration of the authenticator App for MILogin are listed below:
  1. On your mobile device, go to the app store, search for authenticator app (for ex. Microsoft Authenticator, Google Authenticator, IBM Verify etc.) and install the App.
  2. Once the app is successfully installed, open the app from your mobile device and click on the QR code icon from the app.
  3. Scan the QR code displayed on MILogin page and follow the directions to complete the registration process.
• Authenticator App: This option will be displayed if you have registered your account with any authenticator (for ex. Microsoft Authenticator, Google Authenticator, IBM Verify etc.) mobile app. After clicking on this button, you will be redirected to a MILogin page to enter one time passcode from the installed authenticator app on your mobile device.

In the event you are still having log in issues with your MILogin account, please contact the DTMB Client Service Center at 517-241-9700 or 1-800-968-2644.

If you are having issues accessing one of the state agency services and systems online, please contact the appropriate agency help desk for the application or online service you are trying to access: