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Find the most common questions about MiLogin for Workers and contact information if you need more help

  • MiLogin for Workers is the State of Michigan's identity management solution that enables state employees and contractors to access Michigan worker applications all through a single user ID and password.

    Your MiLogin for Workers user ID and password is the same as the credentials used to access other State of Michigan technology, such as your workstation computer. Please note that when accessing the MiLogin for Workers portal from within the state network, you will be logged in automatically without the need to input your user ID and password.

  • If your account has been temporarily locked, it will automatically be unlocked after 30 minutes. To unlock your account before this time, please use the information below in the Contact Us section.

  • When you are accessing any protected application in MiLogin, you will be prompted to perform additional authentication to verify your identity. You can select one of the available options to proceed with MFA.

    Based on the information (work number, mobile number and/or email) available in your account, the below MFA options will be displayed:

    Security Device

    Enroll Security Device

    This option requires you to have a hardware security key (for ex. YubiKey) or a device that can generate a passkey (for ex. iPhone, iPad, Android phone or tablet, Windows Hello enabled computer, etc.).

    If you need a YubiKey, please request your manager to order one via the existing procurement process for your agency.

    The instructions for the one-time registration of the security device for MiLogin are listed below:

    1. After clicking on this button, you will receive a prompt to name your security device. The name will help you identify the device when it is needed for authentication.
    2. Once your device is named, the browser will prompt you to set up the device. Follow the browser instructions to complete device setup.
    3. Once your device is set up, you will receive a confirmation prompt. Closing the prompt will return you to the MFA options page where your security device will now be listed as a verification option.

    Security Device

    Security Device

    This option will be displayed if you have set up your hardware security key (for ex. YubiKey) or created a passkey with an eligible device (for ex. iPhone, iPad, Android phone or tablet, Windows Hello enabled computer, etc.).

    After clicking on this button, the browser will prompt you with instructions for verification using your enrolled device. Once verified successfully, you will be redirected to the protected application.

    Text Message

    This option will be displayed when mobile number is present in your profile.

    1. After clicking on this button, you will receive a passcode via a text message on your mobile.
    2. Please enter this passcode in the MiLogin page and submit to verify your identity.
    3. Once verified successfully, you will be redirected to the protected application. If you haven't received the passcode or are unable to verify the passcode, please click on the "BACK" button to use a different MFA option.

    Register Device

    This option will be displayed when mobile number is present in your profile. This option requires you to install and use the "IBM Security Verify" mobile app on your smart phone device.

    After clicking on this button, you will be redirected to a MiLogin page instructing you on how to install the "IBM Security Verify" app and register your account to "IBM Security Verify" mobile app.

    The instructions for the one-time registration of the IBM Security Verify App for MiLogin are listed below:

    1. On your mobile device, go to the app store, search for and install the "IBM Security Verify" App.
    2. Once the IBM Security Verify app is successfully installed, open the app from your mobile device and click on the QR code icon from the app.
    3. Scan the QR code displayed on MiLogin page and follow the directions to complete the registration process.
    4. When completed, click the "BACK" button on the MiLogin page to navigate to the MFA option page.

    IBM Security Verify

    IBM Security Verify

    This option will be displayed if you have registered your account with "IBM Security Verify" mobile app.

    After clicking on this button, you will be redirected to a MiLogin page instructing on how to verify your request sent to "IBM Security Verify" app installed on your mobile device.

    The instructions to verify your request through "IBM Security Verify" app are listed below:

    1. On your mobile device, open the "IBM Security Verify" app.
    2. From the "IBM Security Verify" app, approve the request.
    3. Once approved, your browser will be redirected to the MFA protected application. If you haven't received the approval request on your mobile device or are unable to verify the request, please click on the "BACK" button to use a different MFA option.

    Voice Call

    This option will be displayed when work number or mobile number is present in your profile.

    1. After clicking on this button, you will receive a passcode via a voice call on your phone.
    2. Please listen to the call and enter the passcode in MiLogin page and submit to verify your identity.
    3. Once verified successfully, you will be redirected to the protected application. If you haven't received a voice call for the passcode or are unable to verify the passcode, please click on the "BACK" button to use a different MFA option.

    Email

    This option will be displayed when the protected application has enabled this option and email is present in your profile.

    1. After clicking on this button, you will receive a passcode via an email message in your email mailbox. If you haven't received the email, please check your SPAM folder.
    2. Once received, please enter this passcode in the MiLogin page and submit to verify your identity.
    3. Once verified successfully, you will be redirected to the protected application. If you haven't received the email or are unable to verify the passcode, please click on the "BACK" button to use a different MFA option.

    Enroll in Authenticator App

    This option requires you to install and use the authenticator (for ex. Microsoft Authenticator, Google Authenticator, IBM Security Verify etc.) mobile app on the smart phone device.

    After clicking on this button, you will be redirected to a MiLogin page instructing on how to install the app and register your account to Time-Based One-Time Passcode (TOTP) mobile app.

    The instructions for the one-time registration of the authenticator App for MiLogin are listed below:

    1. After clicking on this button, you will receive a passcode via an email message in your email mailbox. If you haven't received the email, please check your SPAM folder.
    2. Once received, please enter this passcode in the MiLogin page and submit to verify your identity.
    3. Once verified successfully, you will be redirected to the protected application. If you haven't received the email or are unable to verify the passcode, please click on the "BACK" button to use a different MFA option.

    Authenticator App

    This option will be displayed if you have registered your account with any authenticator (for ex. Microsoft Authenticator, Google Authenticator, IBM Security Verify etc.) mobile app.

    After clicking on this button, you will be redirected to a MiLogin page to enter one-time passcode from the installed authenticator app on your mobile device.

  • In the event you are still having log in issues with your MiLogin for Workers account, please contact the DTMB Client Service Center at 517-241-9700 or 1-800-968-2644.

    If you are having issues accessing one of the state agency services and systems online, please contact the appropriate agency help desk for the application or online service you are trying to access:

    Agency / ApplicationHelp Desk Contact Number
    CEPI Help desk1-517-335-0505
    MDHHS - MiSACWIS1-855-659-6599
    Michigan Treasury Online (MTO)1-517-636-6925
    DTMB - SIGMA (Statewide Integrated Governmental Management Applications)1-517-284-0550

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